Special Services

Sorint Red Hat OpenShift Container Platform Managed Service

Sorint Red Hat OpenShift Container Platform Managed Service

The Challenge

Business demand Modern application development and Application modernization which rely on microservices and containers orchestrated by Red Hat OpenShift Container Platform. You need to adopt all these new technologies and methodologies quickly, but your organization lack the proper IT skills.

• Do you need to free your IT resources from routine administration tasks to focus on the innovation required to move the business forward?

• Do you need to integrate your operations team competencies quickly?

• Do you need fast triage (both reactive and proactive) of Incidents and Service Requests?

• Do you need regular health status reporting on the health of the environment?

• Do you need 24/7 support?

The Solution

Let Sorint.lab expert manage your RH OCP instances professionally and efficiently

You need the support of an experienced partner to simplify OCP monitoring, management and administration while improving stability and focus on the innovation required to move the business forward.

Managed Service Tasks

 

SPOC: customers can contact our Next Generation Managed Services (NGMS) Center  by ticket, email, telephone.

24×7 OCP Monitoring: Our engineers continually control, events&alarms throught specific monitoring tools.

24×7 Applications Monitoring: we continuously control, events generated by specific Application monitoring tools or Application Performance tools.

Periodic Health check: through customized scripts we check OpenShift components and resources status. Every data will be analysed by SREs that will prepare an action plan to tune OCP configuration and resources availability.

Configuration support (i.e.: master configuration, node configuration, custom certificates, persistent storage, Edge Load Balancer configuration, build configuration, deployment configuration): customer can contact our NGMS Center in case of problems during change in configuration activities.

Service Request: customer can request to NGMS Center to change configuration on OpenShift.

Service Management included: Customer Relationship Engineer (CRE) will be the customer’s reference to manage service-lifecycle, quality of Service, escalation.

Monthly Service Reports: CRE will produce reports and share them to you during periodical meetings. CRE’s main objectives are:

  • services quality improvement (Continual Service Improvement approach)
  • proactive identification of strengths and weaknesses of the environment and proposal for actions regarding technological, operational and organizational improvements

 

Professional Services and service option available

OCP patching & upgrades

OCP Cluster scale up

APM installation and configuration

Ansible integration

Benefits

  • Continuos optimization of your cluster
  • Coverage on extended hours
  • A predictable spend for managing your RHOCP environment
  • Savings on hiring and training skillful resources
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